Nottinghamshire
Incident Management Coordinator - Ref: V323
This is an excellent opportunity for a proactive and customer-focused individual to join our growing Service and Maintenance team as
an Incident Management Coordinator. The ideal candidate will bring energy, enthusiasm, and a strong commitment to
delivering premium customer service. This role offers great potential for professional development and the chance to play a key part in ensuring our service operations run smoothly and efficiently.
The role involves:
- Log and distribute reactive calls to engineers in line with SLAs/KPIs
- Liaise with site engineers to ensure jobs are responded to and updated in real time
- Process completed paperwork and action additional work required, where applicable
- Liaise with the customer to ensure all updates are communicated effectively
- Ensure completed calls are costed in accordance with contract terms
- General promotion of the Company and it’s services
- Updating/maintaining the Company’s maintenance software in line with compliance
Key experience / Qualifications:
- Be able to communicate and build successful working relationships with customers and other employees
- Excellent verbal and written communication skills
- Customer Service qualification (desired)
- Good IT skills and a familiarity with Microsoft software
- You will be a team player with ambition who is willing to learn new technologies and procedures
- Industry knowledge would be beneficial
Qualities required:
- A Positive, self-motivated proactive individual
- Ability to operate effectively under pressure to rapidly changing circumstances
- Good communication skills with the ability to build successful working relationships with customers and colleagues
- Be well organised and have self-discipline
- Have the desire to learn and continually improve your knowledge
We will offer the following package:
- Monday – Friday, 8.00am – 5.00pm (Permanent)
- £26,500 - 28,080 (depending on experience)
- Commitment to annual inflation increase in salary, Difference Maker Awards, Pension Scheme, Life and Accident Insurance, Medical Cash Plan, Cycle to Work, 23 days holiday increasing to 27 days plus 8 bank holidays, Birthday holiday, Pension Salary Sacrifice Scheme, Holiday Buy Scheme, Perks and Employee Assistance Program
To apply:
Please send your CV to careers@tis.co.uk
Or
TIS vacancy application form
Contact via address:
People Department, TIS Ltd, Hamilton Way, Oakham Business Park, Mansfield, Notts NG18 5BU
Contact via email:
Careers@tis.co.uk