South
Incident Management Coordinator - Ref: V314
TIS is a forward thinking and nationally renowned Security and Communications Company who are NSI Gold and BAFE accredited. We specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment. TIS work with a wide range of public and private sector businesses and have achieved a reputation for quality, care, and reliability, which is second to none.
Our absolute ambition is to provide and maintain a premium service in the industry with staff wellbeing, safety, and environmental considerations at the forefront of our services. Our strategy is to achieve a premium service and a commitment to employees, customers, and all stakeholders. We provide an environment of quality and care helping employees engage with our customers, putting them at the heart of what we do.
Due to the Company’s continued success, we are looking to expand the Service and Maintenance Team in the Uxbridge area and are seeking an enthusiastic and dedicated Incident Management Coordinator. This is an excellent opportunity for someone looking to develop their career and become a valued member of the team. You should be positive and enthusiastic having the ability to provide the client with a premium service and the capability to work independently or within a team when required.
This is an excellent opportunity for a proactive and customer-focused individual to join our growing Service and Maintenance team as an Incident Management Coordinator. The ideal candidate will bring energy, enthusiasm, and a strong commitment to delivering premium customer service. This role offers great potential for professional development and the chance to play a key part in ensuring our service operations run smoothly and efficiently.
The role involves:
- Schedule planned maintenance visits and allocate engineers accordingly
- Log and assign reactive service calls to engineers, ensuring alignment with SLAs and KPIs
- Liaise with site engineers to monitor job progress and ensure real-time updates
- Process completed job paperwork and action any follow-up work as required
- Maintain effective communication with customers to provide timely updates
- Ensure all completed jobs are costed accurately in line with contractual agreements
- Maintain and update the company’s maintenance software to ensure compliance
- Prepare reports, correspondence, and supporting documentation as needed
- Attend client review meetings to support service delivery and relationship management.
- Manage stock control, replenishment, and associated administrative processes
Key experience / Qualifications:
- Excellent customer service and interpersonal skills
- A team player with a proactive attitude and a desire to grow within the business
- Strong verbal and written communication abilities
- Ability to build positive relationships with customers and colleagues
- Administration qualification (preferred but not essential)
- Industry knowledge or experience in a similar role would be advantageous
Qualities required:
- Ability to work independently using own initiative, as well as collaboratively within a team
- Strong organisational skills with a high level of attention to detail
- Capable of performing effectively under pressure and meeting deadlines
- Excellent customer service skills with a professional and empathetic approach
- Ability to build and maintain strong relationships with clients and colleagues
- Commitment to continuous learning and a proactive approach to personal development
- Excellent IT skills, including Microsoft Office 365 – Excel, Word and PowerPoint
We will offer the following package:
- Working hours: Monday – Friday, 8.00am – 5.00pm
- Salary: £31,000 – £35,000 dependant on skills, experience, and qualifications
- Benefits: Commitment to annual inflation increase in salary, Difference Maker Awards, Salary Sacrifice Pension Scheme, Holiday Buy Scheme, Life and Accident Insurance, Medical Cash Plan, Cycle to Work, 23 days holiday increasing to 27 days plus 8 bank holidays, Birthday holiday, Perks and Employee Assistance Program
To apply:
Please send your CV to careers@tis.co.uk
Or
Contact via address:
People Department, TIS Ltd, Hamilton Way, Oakham Business Park, Mansfield, Notts, NG18 5BU
Contact via email:
Careers@tis.co.uk