Our premium Service Strategy
We've got some pretty strong beliefs about how to be a smart, intelligent, customer-focused organisation. We place great emphasis on our quality-driven approach, underpinned by a commitment culture, positive ethos and the importance of promoting staff wellbeing. Read on below to find out more about what we believe.
Our quality approach
We believe…
- Poorly designed systems are never good value. We design systems that achieve the best protection of people, places and spaces
- Technology, reliability, robustness and resilience are the foundation of every great smart protection system
- Technically complex can still mean user and maintenance-friendly
- You shouldn’t be locked into proprietary technology that offers little to no flexibility
- An independent systems integrator coordinating cutting-edge technologies from across the security and life safety landscape is best placed to advise on future-proofed solutions that protect people, places and spaces
- Selling you compliant technology solutions is not the same as helping you reach and maintain compliance. We work together in partnership, always supporting your needs
Our customers
We believe…
- What you do is valuable. What we do is align our services to your strategic vision, fulfilling your safety and technical requirements
- You value trust, reliability and resilience and want to work with a partner who cares about the same things as you
- You are looking to identify systems that will work for you in an often complex market. We will find the best solution for your needs and work with you to help you understand the rationale
- In reliable, robust and resilient systems that work. Giving you peace-of-mind so you can get on with doing what you do best
- Technology and regulations change, but your need to protect your people, places and spaces does not. We stay abreast of the changes so you don’t have to
- All businesses and organisations should have a trusted partner who can help them to achieve their potential safely and securely
Our culture
We believe…
- Trustworthy, successful partnerships are built on openness, transparency and honesty
- Our success is directly linked to the happiness of our team
- Teams empowered to act and to take personal responsibility directly benefit both our employees and our customers
- Everyone - from receptionist to engineer to executive director - has a part to play in delivering an exceptional customer experience
- Any value promise has to be consistent with corporate culture
Our customer service
We believe…
- Things should work when you need them to
- Doing the right thing is rarely easy, but always worth it
- Quality service is built from the inside out
- In doing what we say we’ll do, when we say we’ll do it
- In always doing what's best by the customer
- In proactively discussing mistakes and putting things right
- In keeping things maintained to the latest standards
- Your systems should have the required uptime and maintenance should be completed when agreed
Our communication
We believe…
- Informed people make better decisions and have a greater impact
- Good communication contributes to better partnerships
- Transparency and constructive dialogue builds trust
- We believe bad news is better than no news
- Proactive communication is vital to success
Our health & safety
We believe…
- In taking positive action to ensure that other contractors’ employees, occupiers of premises and members of the public should not have their health and safety adversely affected by our work
- The only acceptable standard of health and safety is via full and proper compliance with the requirements of legislation
- Where possible and practical to do so, we will exceed the minimum requirements of health and safety legislation
- Regularly educating our employees on our Health & Safety Management System protects our staff, our customers and our sub-contractors
- That by incentivising hazard identification, our employees take responsibility for identifying potential risks before they happen
Our environmental commitment
We believe…
- Gradually upgrading to an all electric vehicle fleet will help us and our customers to achieve net zero carbon emissions
- Employee participation is central to us achieving our environmental objectives
- Fulfilling compliance obligations help us to achieve our environmental objectives
