TIS secures 10-year contract extension to protect ExtraCare Charitable Trust’s people, places and spaces

TIS has agreed a new 10-year service and maintenance contract with ExtraCare Charitable Trust, the not-for-profit retirement village developer for over 55s.

The contract, awarded via a competitive tender process, renews a decade-long partnership and will see TIS continue to support ExtraCare Charitable Trust’s life safety, security and communications service and maintenance requirements across its entire retirement community portfolio. The agreement is for an initial period of five years, with options to extend by another five years during the contract. 

As a key technology partner to ExtraCare Charitable Trust, TIS will provide support from its multi-skilled engineering team at locations across the UK including Mansfield, Nottingham, West Midlands and the South-East. 

The contract extension cements a long-standing relationship, with TIS supporting ExtraCare Charitable Trust as its trusted technical partner across several existing and new-build sites for a number of years. Recently completed projects include the design and installation of integrated life safety, security and communications systems at ExtraCare Solihull, a new-build community requiring a technical solution that could aggregate systems, devices, and sensors to form a fully-protected ‘smart building’.

James Twigg, CEO at TIS, commented: 

“This contract extension demonstrates our ongoing commitment to the integrated retirement community sector and the high service standards we’ve set ourselves. The agreement further validates our approach to designing, installing and maintaining converged IP infrastructure which offers customers streamlined operations, lower maintenance costs, greater functionality, and smarter protection for residents. We look forward to many more years working with ExtraCare Charitable Trust.”

Kevin Tanner, Senior Contracts Manager at ExtraCare Charitable Trust, commented: 

“This new, long-term contract will enable ExtraCare to continue providing the highest level of care and support for our residents. Our relationship with TIS, which spans more than a decade, has given us complete confidence in the team’s ability to provide critical service and support for our life safety, security and communication systems. TIS’ flexible approach to service and maintenance, based on innovative technical solutions, will help us to remain compliant, reduce costs and be more operationally efficient over the length of the contract.”